Shipping policy

Shipping Policy

Thank you for shopping with KTOFFICIAL! Please review our shipping information before placing your order.

Processing Time

All orders are processed within 2–5 business days after your order is placed. Processing time is separate from shipping time. During drops, holidays, or periods of high order volume, processing may take slightly longer.

Shipping Time

Once your order has been processed and shipped, estimated delivery is 3–7 business days depending on your location and the shipping carrier.

You will receive tracking information once your order has been shipped. Please allow up to 24–48 hours for tracking updates to appear.

Shipping Address

Please make sure your shipping address is correct before submitting your order. KTOFFICIAL is not responsible for packages delivered to an incorrect address provided at checkout.

If you notice an error in your address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has begun processing or has been shipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, KTOFFICIAL is not responsible for packages that are lost, stolen, delayed, or marked as delivered but cannot be located.

If you experience an issue with your delivery, please contact the shipping carrier using your tracking information.

Returned Packages

If a package is returned to KTOFFICIAL due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order resent.

By placing an order with KTOFFICIAL, you acknowledge and agree to this shipping policy.

Thank you for supporting KTOFFICIAL ♡